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Office Policies

Product Returns

You have thirty (30)​ days to return an item from the date it was purchased. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. If opened, the product must be at least 75% full.

Service Returns & Exchanges

All services and packages are non-refundable. Any unused services will not be refunded and expire within two (2) years from the date it was purchased. 

You have thirty (30) days, from the date of purchase, to receive a service credit of any unused service(s) if deemed unsatisfactory. Please contact Vita Nova by emailing, info@vitanovamedspa.com or calling our office, (703) 361-3232 for the dollar amount of an unused service back on your account.

All service and package credits are not eligible to be applied towards retail products. Transfer of services or packages to another party is examined on a case-by-case basis.

Age Restriction Policy

To receive services, a minor must be at least fourteen (14) years of age and must be accompanied by their parent or legal guardian throughout the duration of their appointment. The minor’s parent or legal guardian must also complete a treatment consent form prior to the application of service. 

Vita Nova Medical Spa will not permit minors under the age of eighteen (18) to receive cosmetic injectables under any circumstances.

Please refrain from bringing children to your appointment.