Please review our office policies before your visit. If you have questions, contact us at info@vitanovamedspa.com or (703) 361-3232.

Service Returns & Exchanges

†All services and packages are non-refundable. Unused services expire one (1) year from the purchase date.

If you are dissatisfied with a purchase, you may request an account credit for unused services within thirty (30) days of purchase. Please contact our office to discuss your request and the eligible credit amount.

Service and package credits may only be applied toward full-priced services or packages and cannot be used to purchase retail products.

Requests to transfer services or packages to another person are reviewed on a case-by-case basis.

Retail Product Returns

†Eligible retail products may be returned within thirty (30) days of purchase for an account credit. Credits may be applied toward full-priced services or retail products.

Products must be returned in their original packaging. Unopened products must be unused and in their original condition. Opened products must be at least 75% full.

We cannot accept returns on food-based products.

Nutrafol Storefront Purchases

Purchases made through our online Nutrafol storefront are subject to Nutrafol’s return and exchange policies. Vita Nova Medical Spa cannot accept returns or exchanges for these orders. Please contact Nutrafol directly for assistance with return or exchange requests.

Appointment Cancellation & No-Shows

†Please provide at least 24 hours’ notice when canceling your appointment. This allows us to offer the appointment to another patient.

Cancellations with less than 24 hours’ notice and missed appointments will incur a $50 fee. The fee will be added to your account and must be paid before your next visit. Please note that after confirming a no-show, the card on file will be automatically charged the applicable fee.

If you arrive more than 15 minutes late, we may need to reschedule your appointment.

Age Requirements & Children

†Patients must be at least 14 years old to receive services. Patients under 18 must have a parent or legal guardian present throughout their appointment. The parent or legal guardian must also complete the treatment consent form before services begin.

Vita Nova Medical Spa will not permit minors under the age of 18 to receive cosmetic injectables under any circumstances.

Please arrange childcare before your visit and refrain from bringing children to your appointment.

Payment Methods

†We accept cash, credit and debit cards, and Cherry financing. We do not accept checks as a payment method.

A valid credit or debit card is required on file when booking any appointment to secure your reservation.

Follow-Up Care & Treatment Concerns

†If you have concerns about your results, please contact our office to schedule a follow-up appointment:

• Aesthetic treatments and neuromodulators: Within 21 days after treatment.
• Dermal fillers: Within 28 days after treatment.

Your provider will review your concerns and determine whether corrective treatment is appropriate. Patients are responsible for any additional treatment costs. Vita Nova Medical Spa reserves the right to decline corrective treatment when deemed unsuitable.

For urgent treatment concerns, email urgent@vitanovamedspa.com or call or text our office at (703) 361-3232. Email and text messages may not receive an immediate response.

For a medical emergency, call 911 immediately. Do not wait for a response from our office.